Hunter Valley Private Hospital is committed to providing the highest quality of health care.
We have achieved continuous Australian Council on Healthcare Standards (ACHS) accreditation since 1991.
Our Quality Improvement Program ensures that an optimal level of health care is provided to each patient by continuously improving the delivery of care and services. There is an ongoing review of standards and practices and these are monitored on a regular basis. Quality is not something separate from the care that we give, it is an integral part of it.
The Hunter Valley Private Hospital embraces the concept of continuous quality improvement and values every person’s contribution to doing things better every day.
We ensure quality in a range of ways including:
- customer satisfaction questionnaires for doctors, patients and staff
- collaboration with and within all departments
- review of critical incidents to minimise risks
- benchmarking with like organisations
- trending and review of data
Where healthcare and peace of mind go hand in hand.
Our Service
We aim to provide excellence in the provision of health care that is:
- responsive to the individual needs of our patients
- of the highest quality when benchmarked with our peers
- in well maintained buildings with modern equipment
- provided by experienced and dedicated hospital, nursing, allied health and medical professionals
Our Organisation
As an organisation we value our reputation, above all, and we aim to:
- be a sound, successful and respected business
- be a preferred local employer
- create a workplace which values teamwork, skills development, personal growth and a winning attitude
- provide an environment and culture of continuous improvement
- uphold the Australian Government Private Patients Hospital Charter
Our Philosophy
We believe that we are here to improve local health outcomes and that:
- all patients should receive the very best physical, emotional, social and spiritual care
- patients, staff, and families should be accorded fairness, dignity, and recognition of their individuality
Our Customers
Our Customers are:
- our patients who are treated as guests admitted to our care
- our skilled and experienced medical, dental and allied health providers
- our patient referral sources
- private health insurance funds,accident and workers compensation insurers
- the Department of Veterans’ Affairs
